DOMESTIC USA POLICY
Returns Policy: At this time, Suncore Foods will not accept returns for food products, regardless of whether they are unopened or unused.

Any returns due to approved RMA (Returned Merchandise Authorization) orders or RTS (Returned to Sender or failed deliveries) will be subject to a 20% restocking fee. This minimal cost covers our fees to receive the orders and restock the inventory.

Important: The customer is responsible for sending products back to our facilities. If the package is lost during transit when being returned, we will not grant any refunds. Therefore, please be sure to properly insure the package(s) accordingly. Fedex, UPS, and USPS have services that include tracking numbers and insurance that may cover some of the value, but you may want to purchase additional insurance to fully cover the value of the products.

Refund Policy: All promotional sales are final. No refunds will be granted on any merchandise purchased from promotional sales, custom merchandise, or discounted purchases using a promo code at suncorefoods.com.

Shipping Costs Are Non-Refundable: If you receive a refund and paid for the shipping cost from the purchase, the cost of shipping will be deducted from your total refund value.

Expedited Shipping: Any guaranteed expedited services can come upon delays if it involves severe weather and unprecedented events. Also, the shipping industry has been exacerbated to meet guaranteed shipping demands. Under these circumstances, we cannot grant refunds for failed expedited services.

Lost or Stolen Packages: Suncore Foods is not responsible for lost or stolen packages and confirmed packages that have been delivered to the address entered on an order. Upon inquiry, Suncore Foods will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. Suncore Foods will not grant refunds for the following reasons:

Incorrect addresses – We ship to the exact address you enter at checkout. Please double-check that your address is correct before submitting your order. Please contact us if the order has the incorrect address. Refunds due to incorrect addresses will not be granted.
Stolen Packages
Uninsured orders

We highly recommend purchasing insurance for all orders, especially for high-value orders. When you select economy shipping or free shipping services without any added insurance, your order will have limited tracking visibility and no protection against loss or damage. Please note that all shipments that are stolen, lost, or damaged by the carrier will not be refunded. We want to emphasize that Suncore Foods cannot be held responsible for any damages incurred due to economy shipping services with no added insurance. No refund will be granted without added insurance when choosing economy shipping services.

For all orders with insurance purchased from each carrier (USPS, UPS, FedEx, etc.), please contact each carrier directly to file a claim through them.

Damaged Packages: If you receive products that are damaged during transit or received an opened product, please email us within 5 days of receipt. We will need your order number, email associated with the order, and a picture of the damaged/opened item. We will be happy to ship you a replacement product.
If the product has been left out for extended periods of time or other unrelated delays, we will not grant any refunds.

Certain shipping services may have included claims for lost or damaged packages. Please contact us to inquire if your shipping service may recover some losses. Any lost or stolen uninsured orders will not be granted for refunds at this time.

Other Refunds: Suncore Foods products purchased at a retail store or other resale location, please contact the seller regarding your returns and refunds.

INTERNATIONAL POLICY
Returns Policy: We do not accept any returns of international orders.

Refunds Policy: All international orders are non-refundable & final sales. A refusal to pay for the import fees means the package is lost to the customs authority. We do not grant refunds on refusals. Additionally, we do not grant refunds for RTS (Returned to Sender) for incorrect addresses. We emphasize that you double-check your address for international standards.

Expedited Shipping: Any guaranteed expedited services can come upon delays if it involves severe weather and unprecedented events. Also due to COVID, the shipping industry has been exacerbated to meet guaranteed shipping demands. Under these circumstances, we cannot grant refunds for failed expedited services.

Lost, Stolen, and Damaged Packages: Suncore Foods will not grant refunds on lost, stolen, or damaged packages for the following reasons:

Incorrect addresses – We ship to the exact address you enter at checkout. Please double-check that your address is correct before submitting your order. Please contact us if the order has the incorrect address. Refunds due to incorrect addresses will not be granted.
Stolen Packages
Uninsured orders

We highly recommend purchasing insurance for all orders, especially for high-value orders. When you select economy shipping services without any added insurance, your order will have limited tracking visibility and no protection against loss or damage. Please note that all shipments that are stolen, lost, or damaged by the carrier will not be refunded. We want to emphasize that Suncore Foods cannot be held responsible for any damages incurred due to economy shipping services with no added insurance. No refund will be granted without added insurance when choosing economy shipping services.

For all orders with insurance purchased from each carrier (USPS, UPS, FedEx, etc.), please contact each carrier directly to file a claim through them.

Other Refunds: Suncore Foods products purchased through other channels or other resale locations, please contact the seller regarding your returns and refunds.